FAQ
FAQ: Questions that customers ask about products and services.
– Scan QR Code or add Line OA@mazuam
– Send picture of receip or S/N number beside the product box
with : naame , address and phone number
– The staff will process the product warranty registration and
notify you when the process is complete
*note* The maching has a year warranty and the heater is 5 year
– Scan QR Code or add Line OA@mazuam
– Send picture of receip or S/N number beside the product box
with : naame , address and phone number
– The staff will process the product warranty registration and
notify you when the process is complete
*note* The maching has a 1 year warranty for models with UV lamps and
1 year lamp warranty
initially, remove each filter cylinder and internal filter to clean the outside
surface, focus on the areas rubber , seal and plastic. After washing , open
it and drain it for 5-10 minutes
Check to see if the plastic covers has been removed from the filter. Check
the installation whe ther the in coming and outgoing water pipes are
connected properly
In case of re-installing, you must check the water pressure, it must be at least
1.5-2.5 bar and we recommend that you have an external pump in oder to
make the flow of the water faster. If you have the machine with the water purifier, thr problem that way be that the filter is clogged in the case of the cearmic filter removed and wash it , but i fit is another type of filter, we
recommend that you change the filter.
Check to see that the plastic coverng has been removed
Essence water filter can be changed by sparately.
Nofiification for changing the filter are show on the screen sothere is no need to changeit imediately
Price for the filter of the Essence model and type of filter
1. Sediment Essence 590 baht
2. Silver Nano Carbon 790 baht
3. Post Activated Carbon Block 690 baht
4. UF Essence 1,290 baht
*note* For the older that less than 3000 baht shipping costs would be added
from 100-200 bahts.
*หมายเหตุ : ไส้กรอง SD, ไส้กรอง Silver Nano Carbon, ไส้กรอง PAC อายุการใช้งานเฉลี่ย 12 เดือน แถวที่สอง เป็นการนับอายุการใช้งานไส้กรอง UF ที่มีอายุการใช้งานเฉลี่ย 12-24 เดือน
UV tube for water purifier UV 10 GLSIP 212 5L 4PS. UV lamps 2000 baht
The price of car Air Purifier 700 baht
Can be purchased at all Powerbuy outlet and ModernAir. Call for details at
020-111-9999
Mazuma Service Center tel : 020-111-999
we currentty have 15 service center nationwide that provide installation service for customers
Mazuma help built confidence to every customer before every service
with measures to prevent the spreding of the corona virus 2019 (COVID19)
1.The technician’s checked the body temperature before starting to work every day
2.weasing a mask while working
3.Using gel alchol before servicing custowers
4.There is a alcohal spray at the site that the technicians spray every point after the work is finished.
5.There is a quarantine section for the technicians service provider and
staff who travel to an area that are the risk of corona disease (COVID19)
หมายเหตุ : หากช่างเทคนิคที่เข้าบริการลูกค้าไม่สวมหน้ากากหรือมีอาการผิดปกติสามารถแจ้งได้ที่
☎️ Tel : 020-111-999
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